Posts tagged as:

social media

Six Social Media Tips to Save your Business

by Todd Lucier on May 16, 2010

Businesses have a choice about social media. They can either take on the responsibility for engaging with their ideal client or they can watch their business evaporate.  This week I read how people use their phones more for social media than for making phone calls.  It may be time to think about how to save your business with social media.

Here’s how I think about the Web today:

  • there is an ethos that sharing media is good / protecting copyright is not,
  • a growing emphasis on video (on demand and live!),
  • location matters, and accessing content on handheld devices is becoming the norm,
  • what others have to say about your business matters more than what you have to say,
  • interesting content is contagious: real time communication helps spread messages faster than ever,
  • six degrees of separation have become 3!  (Your ideal clients are more connected than ever to people who are a lot like them).

Six Social Media Tips to Save your Business

Businesses who are the most successful two years from now will:

  • use creative commons and sharing to help spread the word;
  • hire for media production skills (every business will become a media business – at least in part),
  • geotag every type of content they produce and take the time to accurately tag / locate their content on media sharing websites,
  • understand that story-telling matters now more than ever and encourage their clients to review their business, and recruit those who can tell stories (from inside and outside the company) using all four principle types of media: video, audio, photo, text,
  • look at intermittent time spent on Facebook and Twitter and using handheld apps as not a waste of time, but good for productive, healthy customer relationships and productive, healthy team members,
  • focus on meeting the needs of their ideal client – instead of trying to sell to the masses.

Still need to change some thinking about social media in your organization to save your business?

As much as things have changed, some people apparently thought the world would stay the way it was in 1990?  Do yourself a favour and catch up on why this all matters in the updated video below.  This time, the numbers and data points presented match up really well with the research I’ve seen on adoption of social media.  It may be just the medicine you need to start taking action to save your business with social media.

Help write the followup post:

In 140 characters, share your ideas on saving business with social media. #savebiz

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As the summer tourism season gets nearer, and marketing campaigns move into high gear, we’re investing in online multimedia to carry our message to our ideal guests.  Maybe your DMO should be too!

This month, we’ve been purchasing studio equipment to put polish on our video and audio and produce our own in-house video. Not only that, but because we know how important it is to tourism industry, we’re helping tourism businesses in our region get the media they need to sell tourism on the Social, Mobile, Media Rich, Here and Now Internet before another Internet buying season moves into full swing.

Getting Great Media

Great Video, audio and photography doesn’t just happen, it takes planning and execution with the tools (hardware and software) and investment (time and money) to get it right.

Sadly, most tourism operators don’t have the money, knowledge or time to create top notch audio and video to promote their business. For those in the CVB, DMO or Meetings and Convention partnership business, now is the time to invest in media production capacity to help your members make the most of the Web.

Don’t have the knowledge to be able to pull it off yourselves, grow relationships with professional production organizations and help make it cost effective for operators to get the photography, videography and audio they need to make the most of the media opportunities they have on the Web.

A Membership Boost

Small businesses are counting on their membership organizations to help them make an impact with their marketing.  By investing in a social media studio and associated services you could help your regional members get a leg up and in the process make your organization more relevant and boost membership.

Note to DMO’s. CVB’s, and other associations. Keep an eye out for new media projects to be streaming forth from South River, Ontario, Canada real soon.  We’ll explain our whole crazy idea and the components necessary to make such a project come to life!

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60 Key Ideas on the Social, Media Rich, Here and Now Web: a Beginners Guide

November 24, 2009

These 60 bullet points are the highlights from my 60 minute keynote presentation at the BC Hospitality Industry Conference in Vancouver, November 24, 2009. You don’t need to be a techie to accomplish a lot. Know your customer and meet their needs. 2/3 of Travelers use the Web exclusively to plan travel.  Not focused online? [...]

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Seven Deadly Sins of Social Media: lessons from #followmeatsea

November 11, 2009

Backstory: @PrincessCruises invited a number of well known travel bloggers on a Caribbean Cruise. The folks at Princess Cruises must have been excited about all the social media they were going to generate. While the captain of the ship had his eye on the weather, (even changing the cruise route to avoid the worst of [...]

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Does your organization need two dedicated Social Media teams?

May 6, 2009

Yesterday’s post, Mastering Four types of Social Communications on the Web introduced listening, responding, communicating and engaging as the four types of social communications on the Web. Take a good look at the success your organization is having with each type of social media. If you are not doing a good job in one or [...]

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An Interview with CBC Radio 3: Grant Lawrence

April 2, 2009

I caught up with Grant Lawrence (@grantlcbcr3) at the Canadian Blast opening night at SxSW. After chatting about CBC Radio 3′s contest to determine the best live performance venue in Canada and the role that social media played in the strategy of the winning venue – Phog Lounge in Windsor, Ontario (owned by my brother [...]

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Missed Opportunities for Travel and Tourism in Social Media

March 26, 2009

Today I chatted with Alli Lindsey (@allilindsey), a Public Relations and Advertising student at Loyola University, Chicago. Her questions on social media prompted really great discussion about some great opportunities that most tourism businesses and regions are missing out on. Travel and Tourism Social Media – Missed Opportunities Download podcast This Internet Marketing podcast has [...]

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Reducing Noise, Social Marketing, CRM & Price pressure

February 5, 2009

Public Service Announcement: If you get the Tourism Keys blog delivered by email or in a feed reader, you might want to know that lately I’ve been putting quite a few video snippets into the blog posts.  Any time I post video, it doesn’t appear on the home page of the blog or in the [...]

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Consumers looking for your social media

October 27, 2008

Your Guests and Prospects want to connect with you on Social Media According to the findings of the 2008 Cone Business in Social Media Study released last week, almost 60% of Americans interact with companies on a social media website, and one in four interact more than once per week. Key findings: 93% of Americans [...]

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Grow tourism in your community in 5 minutes today!

September 26, 2008

Big promise, but social media can deliver on it.  Today, dip your toe into social media and benefit a business in your community.  In the process, you’ll see how social media is the most powerful internet marketing tool available. If you are in the tourism business, it’s in your best interest to spend 5 minutes [...]

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