social media

These 60 bullet points are the highlights from my 60 minute keynote presentation at the BC Hospitality Industry Conference in Vancouver, November 24, 2009.

1. You don’t need to be a techie to accomplish a lot.
2. Know your customer and meet their needs.
3. 2/3 of Travelers use the Web exclusively to plan travel.  Not focused online? Don’t worry, you still have 30% of travelers who will see your stuff (as well as Internet content).
4. Is it time to consider budgetary priorities based one where the income is coming from?  For most of us, YES.
5. Consider the best measures for success in all your marketing.  Then measure it.  For most of us measure results like phone calls, emails, visa receipts, etc. (NOT Web hits).
6. Your Website is stale, media and social Web can make it better.
7. Webmasters should never control your access to posting content.  If you are a Webmaster, start thinking of a different way to do what you do best and change your name for goodness sake, tourism industry doesn’t need masters, we need teachers and facilitators.
   
8. Consider your Website as the centre of all your media.
9. Media - Good news, there will only ever be four types of media – text, photos, video, audio.  Anyone can post any of these for FREE.
10. When distribution is free, reallocate distribution expenses to production of stories using all kinds of media and distribute content across multiple Web 2.0 Websites (online applications).
11. Anyone can create MEDIA and upload it to the Web.  You too!
12. Blogging with Wordpress could replace most traditional Websites.
13. Mobile uploads to youtube up 400% since introduction of iPhone 3gs.
14. Youtube . . . Over 1 Billion views per day worldwide – Oct 9, 09.
15. Travelers want your photos and their own.
16. Photos: 2 Billion uploads/ month  on Facebook.  Flickr: 90 million/month – less than 1/20th size of Facebook. (September 09)
17. Basics of getting great photos:
    the right model,
    the right location,
    cues of activity,
    mood/emotion.
18. Hire the pros if you have money… DMO’s consider investing in photographers that are vetted and offer packages to operators.
19. Post your stuff under Creative Commons. Your best stuff will get seen.  With CC attribution, users will link back to your site. Come on, drop the Copyright.
20. Facebook is adding Half a Million New Users Every Day.  Don’tcha think some of them are your ideal guests?
21. Over 44% of all Internet users are active in social media.
    Travelers are especially social:
    19% visit blogs
    1/3 have written a review
    42% Youtube
    33% Facebook
    27% Trip Advisor
    73% search for photos
22. Facebook fan boxes…. Embed one on your site.  Your fans will love you for it and join.
23. IT’s OK for work to be fun.
24. Twitter: 60 Million users, 1171% Growth Rate. Worth getting in?
25. 19% of people update status daily – ie: Facebook status, Twitter, others.  That’s way up from just 9% in October of 2008.
26. Tweets now featured in search engine results. Bing and Google deals  in October, 2009.
27. Real Time Search is the next big thing.
28. Position your social media contact points in obvious places in print media: ie – receipts, business cards, posters, brochures.
29. Position your real world contact points in obvious places online.  ie: Phone number on every page.  Hey, handheld users can click it and dial you up.  This is a good thing.
30. Everyone has an audience.
31. 59% think customer reviews are more important than professional reviews.
32. 63% are more likely to purchase if a company has reviews.
33. Social Media is not optional.  Your business is naked.
34. Social sites like Facebook aren’t Websites, they are online applications.
35. Fans can make a difference
36. 7 deadly sins of Social media
    thinking you can control it,
    being unprepared for negatives,
    taking time to respond,
    expecting others to protect your brand,
    thinking your reputation rests with management,
    being deaf to conversation that includes your brand, region, your services,
    charging for Internet access.
37. Give Away WiFi access and never stop banging on the door for faster wired & handheld Internet access in your community.
38. High speed Internet access can double the revenue generating capacity across all industries in communities without it.  Faster speeds will likely increase revenue.
39. The real goal of your business isn’t to make sales, it is to Create FANS.
40. Check your listing on Google Maps.
41. Ask your Fans to tell their story on TripAdvisor – Embed a link in emails, tag lines, Websites, business cards.
42. The right business card and the right messagel can increase revenue 20%.
43. Current’cy is the new Currency.
44. The Here and Now Web means all your digital assets can be linked to location.  Do it.
45. 60% of the people in world have cell phone contract (3.1 billion). Phones are replaced every 18 months.  Most new phones are smartphones.
46. Over 90% of cell phone users have their phone with them 24/7.  This will be the Web marketing channel that matters most in travel.  Get started now.
47. 39% of N.A. now have smart phones.  Double from 2008.
48. 35% of 8 year olds in the U.K. have cell phones.
49. QR Codes: in Japan readers on 70% of new phones and can hyperlink any place, time or object to the Web. Apps can do the same in N.A.
50. Shop and pay with your phone?  It’s here.
51. Your next Website might not be a Website.  Think app!
52. Your app could:
    provide links to all your social media,
    allow fans to purchase directly from their phone or handheld device,
    allow your fans to upload and share their stories across all media types.
53. Hilton watched handheld revenue only double from mobile site year over year 2008-2009.  Then in May, month to month handheld sales started soaring!  Up 400% month over month from May to October.  Yes, we’ve hit the tipping point for mobile.  What are you waiting for?  Maybe you need to shift some of your print advertising budget.
54. Thinking app: Think iPhone, Blackberry, Android… in that order.
55. Collaborate with others in your community.
56. Engage your team.
57. Hire the skills of production and distribution.  Think beyond traditional job descriptions and application forms. Add some social media questions like: Which Web sites do you use?
58. The biggest shift in investment needed to succeed in social media is from money to time.  Where are you going to find the time to do the most important things?
59. It’s not too late to get started.
60. Augmented Reality . . . don’t even get me started about what the future holds.

Got any bullet points to add?  What’s your favourite?

BTW, these points are all published here under creative commons license.  Feel free to use and attribute the ideas to this blog with a link back.

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