Posts tagged as:

roi

Act Fast, TripAdvisor offer for business listings (which has never been offered at a regular undiscounted rate!) is now 20% off.  If you remember when the service; which allows accommodations providers to list their phone number and provide a direct link to their Web property first launched, the service was offered at 50% off.  The big threat was that after January the cost would skyrocket.  One year later, that offer looks like it was only a 37.5% discount!

Is it legal to offer a 50% discount that, well, isn’t?

Too Expensive

TripAdvisor knows it is outrageously expensive to advertise on business listings.  That’s why they have never asked anyone to pay full price.  Instead of removing the cash grab altogether as they do for restaurants and attractions, TripAdvisor  now offers hoteliers the option of making monthly payments for their listing!  Sounds like death by a thousand little cuts to me.

ROI – Is a Business Listing worth the cost?

When I first started marketing I used the cost of a new customer as a way to determine the relative value of my investment.

Using Trip Advisor’s math, I only need to earn six new clients directly from TripAdvisor to profit from the arrangement.

Sorry, a customer acquisition cost of $200 doesn’t allow much room for profit.

. . . and of course that’s if things go as well as Tripadvisor promises…..

Trip Advisor ROI promise still a poor rate of return

What does TripAdvisor have to do to profit from the arrangement?

Income: $1200 (in the example sent me)

Expenses incurred:

  • invoicing and accounting for the income generated.
  • flipping the switch that turns on contact info like TripAdvisor already does for restaurants and attractions at NO COST.

Why do restaurants get a free ride with TripAdvisor?

Looks like a great deal for TripAdvisor, but for the accommodation sector in tourism, this cash grab is more than annoying.  It would be great if TripAdvisor could share some beaming hotelier success stories from business listings.

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Prove your Worth: Share your Assets

by Todd Lucier on July 20, 2008

What your return on investment? It’s time to rethink that question.

Instead, consider your ROA – Return on Assets.

Successful Internet Marketing = Publishing Remarkable Content

Don’t hire marketers or people who can answer the phone. Basic customer service and marketing can be taught. Instead, hire people who can produce valuable content whether they are writers, photographers, videographers or audio producers, the quality of your content will impress your ideal clients.

Your assets may be the most important way to get hyperlinks to your Web site. Instead of spending your time seeking links, post remarkable content and the links will follow.

Fairmont Hotels Green Guide is a perfect example. Fairmont leads in sustainable operations and gives away the guide!

Your business likely has a number of assets that are underutilized. What do your ideal clients find remarkable about your tourism business?

Do you have:

  • great photos
  • inspiring video
  • powerpoint presentations with educational content
  • how-to documents: ie: Event Planning
  • great people: staff expertise that is valued by your ideal clients?

Information is free on the Internet! Sharing your Remarkable assets online has direct benefits to your bottom line. Your ideal guest uses the Internet to find solutions. If you can provide information that helps them solve their problem, you’ll build a relationship.

Make use of your Assets:

  • Put your resources online!
  • Track the number of views they generate.
  • Invite those who make use of your assets to partake in your business offerings.

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Tracking ROI

June 16, 2008

Click to Play Host Todd Lucier talks about the importance of tracking ROI with the easiest tracking tools available.

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What is your ROI on Internet Marketing?

June 10, 2008

I sometimes get frustrated when I see how people in tourism invest their hard-earned marketing dollars. It’s not that I think they are wasting their money. It’s that most people have no idea whether they are wasting their marketing dollars on their Internet Marketing strategy or not. How to know if your Internet Marketing Strategy [...]

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Measuring Email ROI: Engagement Counts

April 24, 2008

Sending email newsletters is still the most effective way of making our phone ring.  Today, I read an interestng post that highlighted all the challenges with measuring the impact of your email with traditional open rates for email newsletters. Email tracking tools utilize a small image to track when an email is opened.  Unfortunately, this [...]

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