This rocks.
If you are still not using Google services to enhance the management of your tourism business, consider getting on board the G-train.
I’m delivering a training program in the fall that will be focused on helping tourism businesses streamline their CRM processes using the plethora of free tools on the Web, many that Google provides.
As a Gmail user, I’m already addicted to Google Calendars, Tasks and Documents – especially the free Google Forms tool which makes tracking inquiries and leads amazingly simple, but now, we can make free phone calls fromour computer right in our email client!
It’s as easy as clicking call phone from my google chat window and I’m making calls using my computer speaker and headset or built in computer microphone.
Watch out Skype.
I’m seriously thinking of dumping our expense for outgoing phone calls from the telephone and moving exclusively to Google calls within Gmail (free-for-now across North America and seriously cheap around the world).
Since the major telcos have been ditching their telephone booths, watch for someone like Google to come into your community and offer free services to fill the void. For the 20% of North Americans who don’t carry a cell phone or for travelers in airports who don’t want to pony up the $2 bucks a minute to talk to folks overseas while they are traveling.
HECK, consider setting up a computer in your lobby and set it up with a Google account to provide free North American phone calls for your guests! Now that’s something your ideal guest could really appreciate!
Be sure to hang a sign that says – “Tell your family and friends you are calling for free from – ‘YOUR Business Name’ “.
In the process, you might recruit a few new fans.
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