Facebook is pursuing a trademark on the word “Face” and has filed litigation against a Website that includes the name “book” in their URL.  Some in the accommodation industry may consider that Facebooks new “Check in” service, that has found its way into the mobile version of the website and the Facebook App (accessible to iPhone, iPod, Blackberry and Android devices), might some day pose a threat to the industry standard for guests announcing their arrival at the front desk.

In the meantime, Facebook Places provides a simple, handheld way for your guests to tell all their friends that they are at your location.

Why Facebook’s Places app matters?

• over 50% of web users have an account at Facebook.
• over 90% of people who earn at least $30 000 per year own a cell phone.
• over 35% of cell phones are Internet enabled devices.

It’s a fair guess that 2 of every 10 guests you are serving today has a handheld device and are capable of checking in on Facebook.

Whether an accommodation, food service, beverage service or attraction ask yourself this question.

“Would you like your clients to tell their friends that they are enjoying themselves at your location?”

Go ahead, I’ll give you a second to think about that.

OF COURSE YOU WOULD!!!!  Perhaps friends will come along to join the party, look you up online . . . at the bare minimum, you are going to score credibility points with all the friends of your guests who decide to check-in at your location.

So what do you need to do to encourage your guests to “Check in” on their mobile device?  Ask your guests to check in.

Call your guests to Action.

Give your guests a clear call to action.

Consider posting a sticker on your door, a sign in your waiting area, a rack card at your dining table that invites your guests to “Check in” on their handheld.  Consider offering an incentive to folks who check in – like a coupon for a free coffee on their next visit.

Of course there are a myriad of location-based games and associated apps – Gowalla, Foursquare, etc…. but the granddaddy of “Social” is Facebook.

What do you need to do to get started?

Go to your lobby or guest waiting area, turn on your handheld and point it to Facebook app or mobile website.  Click on the places tab and fill in your location.  If you are the first one to check in, you’ll be able to give your place a title and description.  All others who check in, will announce their arrival with the information you post as well as their own personal note.

Apple has approved a Paypal mobile payment solution that works across different applications on iPhone. What this will mean is travelers will soon be able to pay for goods and services from within a wide variety of applications on iPhone within Paypal. Ditto for Android phones.

The next phase of development for tourism business apps will be to integrate Paypal payments; making it easy for mobile phone users to pay for tourism services from the palm of their hand.

Frankly, I’m not sure why more restaurants haven’t offered diners the option of paying their tab using the existing Paypal app. Seems like a no-brainer to me.

In less than a day you can have a great mobile-ready Website that delivers all the content you need to satisfy the needs of your iPhone and other smartphone carrying guests before, during and after their visit to your region.

Why ensure your content looks good on a handheld?

• 60% of the world’s population have a cell phone. (3.1 Billion cell phone contracts)
• Cell phone users replace their phones every 18 months; the vast majority of new phones are smartphones.
• 91% of cell phone users have their phone within arms reach 24/7; providing users with impulse access to Web content during the “in-between moments” in a day.
• listen to podcast episode with Hilton VP on the explosive growth in handheld sales for the hotel chain.

WordPress.com blogs are automatically optimized for iPhone and Google Android phones; another reason why it’s time you started blogging with WordPress.

Make your WordPress blog a fully functioning  iPhone-ready and Android phone-ready Website without worrying at all about being a code monkey.

Create an account at WordPress.com and add a blog.  Treat your blogsite as a free iPhone-ready and Android-ready Web site.  Both phones use the Webkit engine that powers Safari Web browsers and these phones will co-rule the handheld landscape along with Blackberry.  Soon Blackberry is expected to join the Webkit/Safari browser handheld crowd too.

Get your mobile site started with the right content on a WordPress blog

Choose a Theme and Banner

It doesn’t matter what theme you choose, just pick one that has space for a banner image.

Banner Image: In the theme settings for your blog choose a banner image.  Give your Blog your Business Name as it’s title and include your main phone number in the Tagline setting on the General Settings tab for your blog.  Remember viewers may be looking at your site on their phone. Your phone number will automatically be a link, allowing your iPhone/Android site user to click the number to dial you with their phone!

Create Permanent Pages you think handheld device users and blog readers will appreciate:

• About us:  Include Contact Info.
• Check Availability: Consider using a page with a Google Webform.
• Link to your TripAdvisor page:  Encourage guests to write a review from the road when they check out.
• Map: Embed a Google Map on this page. (iPhone users can click on the map to link out of the blog to iPhone Maps app)
• Seasonal Rates: iPhone or handheld specials?
• FAQ’s:  Include things to do en route
• Media: On iPhone, Audio Podcasts can play in iTunes app, Youtube Videos open in the Youtube app and photo libraries on Flickr or Picasaweb can open in their handheld media format.  Be sure to link to your favourite picture folder on Flickr.com or Picasaweb.com

Flickr Photo Page looks great on iPhone:

Turn on the Mobile Theme for your WordPress Blog

By default, the mobile version of your site is on, but check just to make sure.

On the Appearance tab click on Extras.

On the Extras page, Display a mobile theme box should be checked.

What happens now?

When viewing your WordPress.com blog on iPhone or Google Android device your new WordPress blog site automatically renders beautifully with WPtouch theme by BraveNewCode. W0rdpress.org (self-hosted blog) users can choose from a few plug-ins to render your site for iPhone (WPTouch among them).  A nice feature of WPtouch is that users can choose to turn it off and access the full version of your website simply by switching the mobile on/off switch at the bottom of each page.

Publicize your iPhone Page

As with the regular WordPress view of your blog, the site home page of your site shows the most recent posts first.  The permanent pages-list at http://YourURL.wordpress.com/?pages-list is a great page to link to from your existing Web site as the iPhone or mobile version of your Web site.   Consider treating this pages-list page as your mobile home page.

Ask your guests to bookmark the iPhone blog version of your Website on their iPhone.

Pages list view of your blog on iPhone:

The Drop Down list in the upper right corner of the iPhone site brings up:

• a search box,
• home page
• links to permanent pages,
• post archives.

Special Pages for YOUR Ideal Guests:

No one knows the needs of your guest better than you (except your guests themselves).  Create pages you know your ideal guest will appreciate. Imagine for instance that bus tours are a key market segment for you. Consider a page dedicated to the guests traveling on the bus. Give the link to travel trade and have them include it in literature to your bus-traveling mobile phone toting guest so that they can view your content en route.

Get Blogging!

There you have it: A free iPhone-ready, Android-ready version of your Website; another great reason to have a free WordPress.com blog for your tourism business.

Links

• Screenshots taken from Todd Whyte’s blog at Ocean View Hotel in Rocky Harbour, NL, Canada.
• Mashable’s Guide to Mobile Design
• Smashing Magazines’s Mobile Design Showcase