From the monthly archives:

July 2010

Mirror Egg ReflectionsFor travelers, getting advice from someone who has been there, done that has become second nature with traveler advice sites like TripAdvisor, Yelp!, Google Maps and others. But most of the time, we have no idea who those people are that are giving the advice.

Social Networking should be smarter
Is it someone like me? or are they someone with different values, interests and attitudes. I know I’ve seen reviews for places I’ve stayed that in no way reflect my experience.

It’s a foggy area that can make it difficult to interpret the relevance of travel reviews for me.  I want to know how much I have in common with the person leaving the reviewbefore assigning any level of credibility, validity or relevance.

The ideal travel review site would be a little more like LinkedIn and Twitter.

LinkedIn uses business connections to help me find people who are connected to people I know and easily network with people in my industry. Folks I’m connected to there have more in common with me than most, but the nature of my work, doesn’t fully define my interests and attitudes.

Twitter probably does the best job of finding people like me:
I’ve found quite a few people on Twitter, that I’ve later met in person and hit it off with from the get-go. I could have followed almost any early adopter on twitter and I would certainly have found a kindred spirit in the tech area, but these sort of connections clearly aren’t so easy for the non-techie. Twitters new “Suggestions of Users to Follow” tool may be a step in the right direction toward finding people who are a lot like me. Until now, twitter searches, twitter lists, Follow Friday advice has given me really neat, interesting people to follow, but it can be a lot of work. I wonder if Twitters algorithm, using people you follow and the people they follow as a starting point will offer users access to more people who are a lot like themselves.

Facebook integration with Travel Reviews

Many Facebook users I’m connected with have credibility and I trust their opinions because I already know most of the folks I follow there personally.  User profiles, photos, uploads, status updates and activities give me a good overall picture of any Facebook user’s interests and attitudes.

Wouldn’t it be great to connect my trusted sources to my upcoming trips?  Having my Facebook friends, Twitter followers, LinkedIn connections offer travel advice would be much more valuable than a collection of reviews whose credibility is in question.

As if in answer to this half-written blog post, along comes TripAdvisor TripFriends and Bootsnall Traveler Connect app.  Both connect with Facebook to enhance travel experiences.   TripFriends helps me connect with my Facebook friends to get advice from people I already know.  As Steve Kaufer, TripAdvisor founder says, “Get great travel advice from your friends before you go.”  Traveler Connect helps me find other travelers going to the same place I am, or connect with locals living there. According to Bootsnall founder Sean Keener, “I can ask travel questions, arrange to meet for a drink, and create some unique experiences not found in a guidebook.”

What’s Next for Travel Review sites?
I see a future where I’ll be able to get travel advice exclusively from people who share my outlook on the world.   Connecting all my social networks to travel reviews will take time, but these two projects are a great start.  Over time,  I’ll be able to quickly bring into focus the 10% of travel reviews that really mean something to me.

Have you seen any social network that comes closer to finding people like you than Twitter or LinkedIn?  Seen anything to rival the new TripAdvisor TripFriends and Bootsnall Traveler Connect projects?

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QR Codes: Making interpretive signs come to life

by Todd Lucier on July 21, 2010

When Calvin Klein recently replaced their racy billboards with QR Codes, it brought the emerging technology to the attention of a worldwide audience.

Is it time for the Tourism Industry to embrace the opportunities presented by the bar codes?

The Fort Smith National Historic Site has begun using Quick Response (QR) Codes on way signs for improved interpretation, giving visitors access to a three-minute orientation video that plays on Web enabled smart phones.

In the photo at right, park superintendant Bill Black points to the new QR code on one of the National Historic sites interpretive signs.

Interpretive signs make guest visits more enjoyable by providing a historical perspective, instruction or education that is specific to the location of the sign.  Such signs are expensive to design, produce and mount and the amount of information displayed is limited by the size of the sign.

QR codes extend interpretive signage directly to the internet on Web-enabled cell phones or devices.  Online information in the form of:

  • webpages
  • video
  • audio
  • photo libraries

becomes instantly available to your guest right where they are standing.   When guests snap a photo of the QR code with a free application that runs on their phone or mobile device your online media plays on their device.  QR codes are free to produce.  So the only limit to engaging your guests with extended information is your imagination.

If you are involved in visitor experiences at a park or national historic site, consider investing in the production of on-demand video and put the video on a dedicated webpage.  By exclusively using the QR code to the link to the online media you will have an easy time tracking the number of visitors who make use your QR coded signage.

There are many systems for hyperlinking from the real world to the Web including Microsoft Tags.  At any point in the future, you could make your information available on any and all of these tagging systems, just by producing a new tag linking to your online content.  For now, stick with QR codes which will remain backward compatible with most smartphone apps in the future.

Links:

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Who the hell is dancing for your destination?

July 19, 2010

Last weekend I tried to dance like Matt for a special guest in explaining how this internet phenomenon spanned the globe, igniting in others a passion for place and shared travel experiences.  Like Matt, there are guests who become truly excited about  experiences we share with them.  Part of our job is encouraging these guests [...]

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TripAdvisor: Now #1 Travel site on the Web

July 14, 2010

TripAdvisor is now the largest travel website in the world with 35,382,000 unique visitors. The next largest travel website in the world is former number one and parent company of TripAdvisor, online travel agent – Expedia with over 33 million uniques. Since four in five travelers read reviews on social media and the vast majority [...]

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TBEX – Why your tourism organization must be in YVR June 11-12, 2011

July 6, 2010

Last weekend I made an impulsive decision to hop in my car and head to Manhattan and join the travel blogging event of the year in Greenwich Village. TBEX ’10. Although I spent almost as much time in my car traveling to and from NYC as I spent in the Big Apple, it was well [...]

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