From the monthly archives:

November 2009

free iphone ready version of your blog or Website demo with Ocean View Hotel - Rocky Harbour, NLIn less than a day you can have a great mobile-ready Website that delivers all the content you need to satisfy the needs of your iPhone and other smartphone carrying guests before, during and after their visit to your region.

Why ensure your content looks good on a handheld?

  • 60% of the world’s population have a cell phone. (3.1 Billion cell phone contracts)
  • Cell phone users replace their phones every 18 months; the vast majority of new phones are smartphones.
  • 91% of cell phone users have their phone within arms reach 24/7; providing users with impulse access to Web content during the “in-between moments” in a day.
  • listen to podcast episode with Hilton VP on the explosive growth in handheld sales for the hotel chain.

WordPress.com blogs are automatically optimized for iPhone and Google Android phones; another reason why it’s time you started blogging with WordPress.

Make your WordPress blog a fully functioning  iPhone-ready and Android phone-ready Website without worrying at all about being a code monkey.

Create an account at WordPress.com and add a blog.  Treat your blogsite as a free iPhone-ready and Android-ready Web site.  Both phones use the Webkit engine that powers Safari Web browsers and these phones will co-rule the handheld landscape along with Blackberry.  Soon Blackberry is expected to join the Webkit/Safari browser handheld crowd too.

Get your mobile site started with the right content on a WordPress blog

Choose a Theme and Banner

It doesn’t matter what theme you choose, just pick one that has space for a banner image.

Banner Image: In the theme settings for your blog choose a banner image.  Give your Blog your Business Name as it’s title and include your main phone number in the Tagline setting on the General Settings tab for your blog.  Remember viewers may be looking at your site on their phone. Your phone number will automatically be a link, allowing your iPhone/Android site user to click the number to dial you with their phone!

Create Permanent Pages you think handheld device users and blog readers will appreciate:

  • About us:  Include Contact Info.
  • Check Availability: Consider using a page with a Google Webform.
  • Link to your TripAdvisor page:  Encourage guests to write a review from the road when they check out.
  • Map: Embed a Google Map on this page. (iPhone users can click on the map to link out of the blog to iPhone Maps app)
  • Seasonal Rates: iPhone or handheld specials?
  • FAQ’s:  Include things to do en route
  • Media: On iPhone, Audio Podcasts can play in iTunes app, Youtube Videos open in the Youtube app and photo libraries on Flickr or Picasaweb can open in their handheld media format.  Be sure to link to your favourite picture folder on Flickr.com or Picasaweb.com

Flickr Photo Page looks great on iPhone:
flickr on iphone

Turn on the Mobile Theme for your WordPress Blog

By default, the mobile version of your site is on, but check just to make sure.

On the Appearance tab click on Extras.

On the Extras page, Display a mobile theme box should be checked.
mobile version of site turned on

What happens now?

When viewing your WordPress.com blog on iPhone or Google Android device your new WordPress blog site automatically renders beautifully with WPtouch theme by BraveNewCode. W0rdpress.org (self-hosted blog) users can choose from a few plug-ins to render your site for iPhone (WPTouch among them).  A nice feature of WPtouch is that users can choose to turn it off and access the full version of your website simply by switching the mobile on/off switch at the bottom of each page.

Publicize your iPhone Page

As with the regular WordPress view of your blog, the site home page of your site shows the most recent posts first.  The permanent pages-list at http://YourURL.wordpress.com/?pages-list is a great page to link to from your existing Web site as the iPhone or mobile version of your Web site.   Consider treating this pages-list page as your mobile home page.

Ask your guests to bookmark the iPhone blog version of your Website on their iPhone.

Pages list view of your blog on iPhone:

The Drop Down list in the upper right corner of the iPhone site brings up:

  • a search box,
  • home page
  • links to permanent pages,
  • post archives.

wordpress screenshot on iphone

Special Pages for YOUR Ideal Guests:

No one knows the needs of your guest better than you (except your guests themselves).  Create pages you know your ideal guest will appreciate. Imagine for instance that bus tours are a key market segment for you. Consider a page dedicated to the guests traveling on the bus. Give the link to travel trade and have them include it in literature to your bus-traveling mobile phone toting guest so that they can view your content en route.

Get Blogging!

There you have it: A free iPhone-ready, Android-ready version of your Website; another great reason to have a free WordPress.com blog for your tourism business.

Links

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Is your CVB offering Virtual Concierge Services?

by Todd Lucier on November 25, 2009

I saw this sign today at the Waterfront Fairmont Hotel. It was at the concierge desk to tell travelers the kind of help they could offer in helping plan local activities.
Most travelers wait until they are at their destination to plan many of the details around their stay.
A couple of important thoughts came to mind for helping the local traveler who is carrying a smartphone at your destination.

Use Twitter to help visitors plan their stay.

I received a reply to my short Twitter post on the subject from @SeattleMaven who as the official Twitterer for Seattle Tourism suggested:

“Most CVB’s have the right person somewhere in their employ already – they’re just afraid to jump in!”

and “I’ve found online engagement to be BETTER – as it’s so broad … begins a conversation that can go on for months! #Seattle #DMO”

I like the way Seattle Tourism is positioning their Twitter Bio: Follow me for Seattle expertise! Know-It-All & Concierge Extraordinaire. How may I enhance your Seattle stay?

Most local tourism associations trust their staff to answer queries on the phone and respond to walk-in requests for information, so why aren’t more CVB’s. DMO’s, Associations trusting team members to respond to smartphone toting visitor needs on Twitter? Publicizing services on Twitter and responding to traveler queries with Concierge-like services could help your association develop a strong visitor-focused reputation.

Is your association making a difference with Twitter? How? I’d love to share your story.

What about an App?

If out-of-towners could have your app on their phone and could access this type of information it could lead to a greater spend on activities, restaurants in your community.  Also having YOUR app on their phone would lead to greater visitor loyalty.  Develop an app for iPhone, Android, Blackberry.

Consider app qualities like:

  • links to all these services pictured above.
  • click to purchase
  • encouraging visitors to share their experiences with photos and stories.
  • being available by SMS or Twitter or most importantly – PHONE in your community.

Your app will definitely lead to more phone calls and greater engagement with visitors who will respond by spending more money in your community.  Wouldn’t your members appreciate that?

Get ‘er Done

Your travel association could probably be doing a better job supporting and assisting the smartphone traveler.  What kind of shift in job descriptions and resources would be needed to capitalize on this opportunity in your region?

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60 Key Ideas on the Social, Media Rich, Here and Now Web: a Beginners Guide

November 24, 2009

These 60 bullet points are the highlights from my 60 minute keynote presentation at the BC Hospitality Industry Conference in Vancouver, November 24, 2009. You don’t need to be a techie to accomplish a lot. Know your customer and meet their needs. 2/3 of Travelers use the Web exclusively to plan travel.  Not focused online? [...]

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Twitter Lists Adds Descriptions

November 19, 2009

Thankfully the good folks at Twitter have enhanced the Lists feature by providing a space for users to add a description to each list they make. It should be painfully obvious the last missing piece of the list equation – tags. All the social media that is shared on the Web (photos, videos, blog posts, [...]

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Facebook Ads let you target Friends of your Fans

November 17, 2009

Do you have a Facebook Page, Group or Event?  If you do, you will be super excited about the new opportunity Facebook is providing today. Now you Facebook advertisers can deliver ads to the friends of people already connected with your Page,  Group or Event with something called “Friends of Connection” targeting. Facebook user Data [...]

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Trip Advisor makes a cash grab with enhanced Business Listings, can small business afford not to invest?

November 17, 2009

TripAdvisor is leveraging the power of its network of travelers… some 25 Million Monthly users in order to pull cash from the wallets of business listing members. New enhanced business listings will include links to your Website, email address and phone number. What’s the cost of Trip Advisor Enhanced Business Listings? The cash grab, including [...]

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Are you asking yourself the right questions?

November 16, 2009

Last week I started to dream the perfect Website and handheld application for our tourism business. I didn’t start with my goals in mind. I started by asking: What does our ideal guest appreciate? Photo Sharing: Our guests love getting copies of photos that are taken during their stay. Ideally, it would be nice to [...]

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Catchy Video needs to appeal to your Ideal Client

November 13, 2009

Yellow Hostel, a Youth Hotel in Rome put together this catchy video that will undoubtedly appeal to their ideal client – backpack toting twenty-somethings. Have a gander then think about how well your content talks to your ideal client. What do you need to do to get content like this that appeals to your guest?

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Seven Deadly Sins of Social Media: lessons from #followmeatsea

November 11, 2009

Backstory: @PrincessCruises invited a number of well known travel bloggers on a Caribbean Cruise. The folks at Princess Cruises must have been excited about all the social media they were going to generate. While the captain of the ship had his eye on the weather, (even changing the cruise route to avoid the worst of [...]

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Why build an app? +400% increase in mobile revenue each month – Hilton

November 10, 2009

Hilton Worldwide yesterday unveiled a new iPhone app. They designed it by listening to what their customers were asking for. I spoke with Chuck Sullivan, Hilton’s senior vice president, global online services about the new iPhone app on this version of the Tourism Keys Podcast. Sullivan reports that 57% of travelers want to check in, [...]

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