From the monthly archives:

June 2009

How to Conduct an Interview with Katie Couric

by Todd Lucier on June 29, 2009

Is this the year you focus on getting quality video interviews for your Web presence?

Katie Couric gives advice on how to be a good interviewer. The five minute video is a springboard to Google’s new Reporters Centre channel http://www.youtube.com/reporterscenter which aims to help make citizen journalism more mainstream.

The gist of Katie’s advice on How to Conduct an Interview:

  • Put people at ease.
  • Calibrate your tone.
  • Know your interview subject.
  • Go with the flow.  Be prepared to shift direction.
  • Listen well and respond authentically to responses from your subject.
  • Serve your audience and don’t get in the way of your subject sharing their story.

Got any other advice to getting great video interviews?

Links:

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DMO’s can learn from Google Labs City Tour

by Todd Lucier on June 25, 2009

What is Google City Tours?

Google has launched a new Labs innovation called Google City Tours. The premise is that Google knows what the attractions are in each region and can provide maps with links to attractions and provide relevant multi-day itineraries that help you explore the city

Why Google is no threat to DMO’s and Visitor and Convention Bureaus

While the idea is great, this Labs innovation falls flat for a number of reasons:

  • Google City Tour misses obvious attractions. In my search of Leamington, Ontario Google failed to identify Point Pelee National Park as worth seeing. Point Pelee is just a few km away and a national treasure!
  • Selected locations are not diverse. Most seem to be historical / museum-type attractions. When I searched cities I know well, the routes chosen overlooked obvious and locally renowned attractions such as wineries, gardens, parks, retail destinations, etc.
  • Google City Tour demonstrates absolutely no local knowledge – which is critical to giving real, helpful travel advice. Human powered advice sites like TripAdvisor provide much better and more relevant information for travelers.
  • Every traveler is unique. The idea of a mapped itinerary is a good one, but wouldn’t families, foodies, adventurers, shopaholics, museum lovers, etc. each want to visit different types of attractions? Yes, they would.

Google City Tours shows DMO’s what they should already be doing

Thanks to Google Labs City Tour for reminding DMO’s, visitor centres, Visitor and Convention bureaus and regional travel associations that Google provides some great technology for helping travelers find their way to meaningful, memorable travel experiences in your region.

  • Google.com/maps MyMaps feature allows DMO’s and travel regions to create their own customized map – for free. This post showed how tourism regions or businesses could do this over two years ago. DMO’s should be creating custom maps using icons, routes and local knowledge to share travel information that has real value.
  • Consider designing specific maps based on the interests of diverse types of travelers.
  • These maps can be embedded in Web sites like ours at Northern Edge Algonqui

Thanks to Twitter friends who pointed out Google Labs latest innovation:@anneh632 @mosherifdeen @travel2dot0 @wilhelmus – Give ‘em a follow.

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Will Twitter reach Mainstream? Nope.

June 23, 2009

I’ve been a strong advocate of Twitter for quite a while. There are significant benefits for users, but not everyone needs access to the “here and now web” for communication. I’m becoming more convinced that only a thin minority of people will use Twitter as a communication platform in the future. Why Twitter isn’t for [...]

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Twitter Search: Current Conversations & Travel

June 17, 2009

What are people talking about NOW It seems nearly impossible, but the travel product development and marketing & sales cycles are getting shorter and shorter due to the way we use technology I use Twitter Search on a daily basis to monitor conversations about: recession travel trends people talking about regional travel destinations green travel [...]

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What Travelers Seek in this Recession

June 11, 2009

Report on Luxury Travel during the current recession Results are from survey of over 2000 luxury travelers and over 200 luxury hoteliers. What is interesting is that the trends identified in this report have relevance for the entire tourism industry regardless of whether serving a luxury or budget traveler. I’ll highlight a few points I [...]

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Think like a Traveler

June 8, 2009

How Travelers Think The main reason for not having success online is many business think about the things they want to share with their guests, rather than meeting their guests’ needs. Before reviewing your Web site, establishing or refreshing a social media strategy for your tourism business think about the last trip you went on [...]

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Got clients like these? Replace them with your ideal guests

June 3, 2009

Who is your Ideal Client? Take a few minutes and describe your ideal client.  In the travel and tourism industry painting a clear picture of who your BEST Clients or Guests are can help you avoid situations like those depicted above. Think of the buying behaviors and relationship triggers that satisfy the needs of this [...]

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