Michael Masnick at #Mesh09

by Todd Lucier on April 8, 2009

Mesh 2009 (Canada’s Web conference) opened with Michael Masnick (@mmasnick) giving a terrific history lesson on how technological innovation has previously caused economic upheaval.

Michael Masnick (part I)

The lesson for today’s travel and tourism industry is an important one.

Pricing pressures will be acutely felt on the services or offerings you have that are easily copied, especially in the current economy.

Raising the bar and providing niche experiences that are not available to everyone increases the value and price point of your offering.

Michael Masnick (part II)

  • Good tip: The challenge for many operators is to step out of the operation and look to see where the niche markets are and what value added amenities or area activities will help the individual property create their USP......easy to say, but hard to accomplish. One of the last things operators want to do is get into a room rate slashing competition. Added value could also mean increased to the revpar.
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