Alberta Marketing Faux-Pas Demonstrates Lack of Credibility

by Todd Lucier on April 29, 2009

Hint for Tourism DMO and regional marketing organizations: use images from your region . . .

or you run the risk of significantly damaging your credibility.

When the province of Alberta spent over 20 Million dollars on their advertising campaign, they didn’t ensure that the media company chosen for the project would use images from within the province.

As a result, images of Northumberland Beach in the U.K. are being used to promote Canada’s heartland province.

Alberta, a province with an international image that is as scarred as the Tar Sands that drive much of its economy has its image tarnished even further by this marketing strategy that clearly lacks of credibility.

What kind of a message does it send travel consumers when you don’t even use pictures from your own destination in your marketing materials?

Note to Marketing Agencies and Destination Marketing organizations about credibility:

Use images, video that best represent people enjoying time, events, attractions and landscapes within your region. In this Creative Commons era, it is important to spell out the requirement to “use only local images” in contracts with marketing agencies who are contracted to promote and market your region.

The story in the U.K.

  • Further to Ron Taylor's point, there's an element that's being a little mixed up here. The advertising campaign in question was done by the Gov't of Alberta, not TravelAlberta (the DMO). I don't think the DMO would have made this unfortunate mistake.
  • I agree Alberta has lots to offer. Why not keep the marketing efforts in province.
  • Hi Ron, Thanks for taking the time to comment.
    The tar sands fit into the equation according to Edmonton Journal: http://www.edmontonjournal.com...
    also the ad spend is featured here to combat Alberta's soiled image:
    http://www.nowpublic.com/world...
    and in this story in the Calgary Herald... all combine oil and this marketing initiative.
    http://www2.canada.com/calgary...
  • Hi Todd, good points...another possible reason.....Ad agency is a politically picked agency, with little tourism experience or background. Many agencies tend to be arrogant and support the creative over substance. The more important question is "Why would Alberta feature a beach shot in the first place" certainly not considered to be a beach destination and does not incorporate their USP's etc. Not sure the tar sands fit into the equation at all, nor do I believe the image of Alberta is tarnished as a result of the tar sands.....a bit of a harsh judgement!! I was in Alberta last year, and the outstanding features from a tourism point of view were the Aboriginal sites, and the Drumheller Dinosaur Excavations and the vast open wheat fields.
  • I think that it is hilarious! And it is also sad. Alberta is gorgeous and has TONS of potential for amazing photos. Banff, Lake Louise, Jasper. Common now.. Why use a photo from the U.K????
  • Jho
    I have to admit, a few of our company's pics are stock photo and I've been guilty of using them too. Mostly model shots in generic gaming or night life settings when none are available. It's mostly because of cost - very expensive and time consuming for these kinds of shoots. That said, I absolutely agree - if you're hiring a company and spending beaucoup bucks - you should stipulate the use of photos. With that kind of money, they could have done a photo shoot!
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