Missed Opportunities for Travel and Tourism in Social Media

by Todd Lucier on March 26, 2009

Today I chatted with Alli Lindsey (@allilindsey), a Public Relations and Advertising student at Loyola University, Chicago. Her questions on social media prompted really great discussion about some great opportunities that most tourism businesses and regions are missing out on.

Travel and Tourism Social Media – Missed Opportunities

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This Internet Marketing podcast has some great insights for enhancing the marketing of tourism regions, including answers to questions like:

  1. What are some of the key Internet developments/opportunities that the tourism industry is likely to face this year?
  2. Besides the economy, what do you think is the biggest challenge facing the tourism industry?
  3. What types of careers are available regarding the tourism industry and the Internet (in terms of social media and marketing)? What types of skills sets should the ideal candidate posses?
  4. What are some best/worst practices companies in the tourism industry regarding social media?
  5. If a company is using social media what are some important rules and guidelines they should follow?

Links:

  • fredericsidler
    Hello Todd, I was at Chamonix International Tourism Symposium last week with Michael Berry and lot of other responsible persons. They are all far away from what you are talking about. But I will help them. I told them exactly the same as the content of your podcast. So thank you for confirmation. I found the queensland do a great thing on facebook and twitter http://twitter.com/Queensland Maybe you have other great examples to share. I'm analyzing the social presence of my swiss state and doing a workshop with them for a strategy.
  • Thanks Frederic,
    There is a lot of room for people with real world experience and practical
    insights to help our industry move ahead in online marketing and customer
    relationship management.
    Our industry has a lot of inertia, so the more people pushing the ball, the
    more we'll help the hospitality and tourism industry make the changes in our
    communications strategies that will get travelers excited about visiting.
  • fredericsidler
    I live in a region where tourism is very important (I'm close from Matterhorn and Zermatt, Switzerland). But my skills are web2.0. So what are the services where a cluster like Valais that regroups resorts like Zermatt, Verbier, Crans-Montana should invest online. I know tripadvisor.com, booking.com, but should they spend more time updating wikipedia for contents, eventful for event, wayn.com or even couchsurfing.com for visibility?

    I know all the other social web2.0 platform. I'm really well engaged there (flickr, youtube, twitter, facebook, qik, slideshare, delicious), but what about the specific ones for tourism?
  • Frederic,
    Clustering is the way to go. Getting operators excited about working
    together can build your wider reputation when the community comes together.
    We've had great success starting shared blogs and linking member blogs.
    We've also created shared Web sites for businesses that have an affinity
    with one another. These shared sites are usually clusters of business that
    are linked more by the type of experiences they provide than the regional
    geographic boundaries.
    Check out http://paddlingontario.com as just one example. Working together,
    members can pool their resources and get a lot of visibility.
    In the case of this site, hundreds of thousands of Web visitors see tourism
    products and experiences they would never be exposed to if the businesses
    worked exclusively on their own.
    Community approaches to twitter and facebook can also be very successful.
    As for Web 2.0 tools exclusively focusing on Travel, TripAdvisor is vital,
    but cross posting reviews between members on many sites, even like
    http://google.com/maps for example can bring great benefits to communities.
  • lisahubbert
    Thanks so much Todd (and Alli). Great insight that's really helping with some research I'm doing for work right now.
  • Thanks for the insight. As 40 somethings pushing 50 we are just getting started with social media personally and business-wise. Its amazing how many ways there are to share with others. I've been listening to your podcasts on-line and have found them very informative. Thanks for the education and the brilliant ideas!
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