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Nancy Arsenault, PhD, Dean
Faculty of Tourism and Hotel Management
Royal Roads University
... Located on Hately Park National Historic Site
www.royalroads.ca/tourism   www.hatleypark.ca

World Cafe Facilitation Technique

Here we are 'at the Edge' delivering an exciting multi-sector tourism training course in Atlantic Canada. In this course we look through the lens of the B2C (Business to Consumer), B2B (Business to Business) and B2CM (Business to Community). One activity that is vital to tourism growth is facilitating meaningful discussions with staff, stakeholders, communities, partners ... and the list goes on. On the 2nd afternoon of this three day course, we exposed our participants to the World Cafe as we explored opporunities for experiential travel within a community! Perhaps this may help you!


The EDGE of WEDGE World Café

Building awareness, creating links, and furthering action!


What is a World Café?

Quite simply, it is a technique for creating meaningful dialogue, speaking from the heart, sharing ideas, and listening. The goal is to achieve a shared view by the end of the café and take action.

In their book “The World Café: Shaping our World Futures Through Conversations that Matter”, Juanita Brown and David Isaac they share this methodology that is based on small group, intimate conversations, and talking about questions that really matter. Even in a large setting with hundreds of people, they can all be engaged in the same conversation (www.worldcafe.com).

How does it work?

1. Clarify the context
2. Create a hospitable environment
3. Explore questions that matter
4. Encourage everyone’s contribution
5. Cross-pollinate and connect diverse perspectives
6. Listen together for pattern, insights and deeper questions
7. Harvest and share collective thoughts

‘The Edge’ Rules of Engagement

* Self select -- find a table with a group of 4 or 5 people that you haven’t had a chance to chat with in a meaningful way yet.
* Your ‘host’ will ask you to quickly reintroduce yourselves and refresh the others on your relationship to tourism.
* A question will appear on the screen, read it, them discuss at your table – everyone’s voice matters!
* Jot notes down on the paper on the table or ideas on the flip chart while your ‘host’ retains summary thoughts
* After 15 minutes, one person will stay behind, the others will move to another table, you don’t have to travel together, mix and mingle!
At the new table, a second question will appear on the screen and with this new group; we’ll repeat the process a second time, then a third.

Nancy Arsenault, Ph.D.
Faculty of Tourism and Hotel Management
Royal Roads University
... located at Hatley Park National Historic Site

Posting to my blog!

<<Nancy Arsenault.jpg>>
Nancy Arsenault (PhD), Dean
Faculty of Tourism and Hotel Management
Royal Roads University
2005 Sooke Road, Victoria BC, V9B 5Y2  Canada
 
Tel:  250.391.2600 ext 4424     www.royalroads.ca
Cel:  250.589.0004                  www.halteypark.ca
Fax: 250.391.2546                 
Toll Free: 1.866.241-0674     

Travel with Pets

TripAdvisor dug it up: More than half of Americans travel with their
pets. And hotel-owners should know: more than half will only stay at
accommodations that are pet-friendly.
Pet-friendly accommodations are most important to dog owners --
according to almost two-thirds of those polled -- compared to more
than one-third of cat owners. More than a third of respondents with
pets would pay more to stay at accommodations that are pet friendly.
More than one third of pet owners take shorter vacations, and 25% take
fewer vacations because of their pawed pals.